Careers

Customer Service Representative

Job Scope:

Alderville First Nation has been working on a project to establish a Wireless Internet Service Provider that will provide service to the community of Alderville First Nation and the surrounding area. As a result of recently acquired funding, we are proud to introduce Rice Lake Wireless to Ontario. This role will consist of three main objectives:

  • Providing excellent customer service
  • Maintaining a positive customer experience and escalating accordingly
  • Representing Rice Lake Wireless with a positive attitude and image

The Customer Service Representative is responsible for providing first line customer support via incoming calls/emails by helping to schedule installations, sharing product knowledge, and resolve issues in a timely and independent manner resulting in a positive customer experience. This position will report to the Director who will oversee operations for the current and future phases of this project. The Customer Service Representative is required to ensure the duties outlined below are fulfilled in a timely, cooperative, and professional manner

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Installer Technician

Job Scope:

Alderville First Nation has been working on a project to establish a Wireless Internet Service Provider that will provide service to the community of Alderville First Nation and the surrounding area. As a result of recently acquired funding, we are proud to introduce Rice Lake Wireless to Ontario. This role will consist of two main objectives:

  • Providing excellent installation service availability and performance
  • Maintaining computer communication networks for Rice Lake Wireless subscribers and technical support services on core equipment

The Installer Technician is responsible for installing and maintaining subscriber side equipment and ensuring that networks are running smoothly and identifies where upgrades may be needed for the network to provide maximum performance. This position will report to the Director who will oversee operations for the current and future phases of this project. The Installer Technician is required to ensure the duties outlined below are fulfilled in a timely, co-operative, and professional manner.

Click here to download job complete job description.